Collection of Information
When you visit our webpages, the following access information is collected:
- The Internet domain, GeoIP information
- Identification of the page or service you are requesting
- The type of browser and operating system you are using
- Cookie information
However, when you intentionally send information to HPS, generally using one of two methods listed below, the following data is collected:
1. Direct contact by email to any HPS employee or departmental group:
- E-mail address
- Content of email
2. Direct or indirect web site Interaction:
- Any content entered into our contact form(s) related to requests for service, surveys, or sign up for newsletters, training materials, E-Quotes, trade show announcements, product updates, compliance issues and webinars.
If you choose to provide us with personal information (via e-mail to us or by using one of our online services), we will only use the information provided by you to respond to your message or to help us perform the service you have initiated.
Any personal information you provide via our web site is collected in accordance with applicable Canadian, U.S. and European Union privacy laws. We use that information only for the purpose for which you provided it.
We may store and process personal information collected on our site in any country in which Hammond Power Solutions or our hosting providers maintain facilities. By using our services, you consent to the transfer of your information among these facilities, including those located outside your country.
How HPS May Use Your Information
Browsing and Searching: We collect certain personal information when you visit HPS web sites or click on various links for products or services. We collect this information to help run the site more efficiently and to gather broad demographic information.
Technical Support: We may collect certain information when you request technical support for HPS products. This information is typically required to assess your questions and help provide solutions.
Online surveys: We may collect personal information from customers who volunteer to complete surveys (and wish to share their information). We use this information to improve our products and services.
Newsletters and promotional emails: We collect personal information when you ask to receive newsletters, promotional e-mails and other information. We use this information to provide you with the information you requested.
Contact information: If you contact us, we keep a record of your correspondence or comments including personal information in a file specific to you. We use this information to help us provide you better service in the event you contact us again.
E-Quotes (our web-based product configuration and quotation tool): We may collect certain information when you request a quote for HPS products. We use this information to help us provide a more complete and accurate quote.
Secure access requests: We also collect personal information when a user requests access to certain parts of our systems. This allows us to ensure that access is granted to appropriate users.
Compliance Issues: We may collect certain information when we encounter a compliance issue with an HPS product. This information is typically required to assess the compliance issue and help provide solutions.
HPS uses software, and other programs/devices, to monitor unauthorized or illegal attempts to access, upload, change information, or otherwise damage our Internet based systems and services. Any personal information gathered under these circumstances will only be used for law enforcement purposes.
Google Analytics Information
HPS web sites uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help analyse how users use the site. The information generated by the cookie about your use of the web site will be transmitted to, and stored by, Google, typically on servers in the United States.
In case IP-anonymisation is activated on this web site, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the whole IP address will be first transferred to a Google server in the United States and truncated there. The IP-anonymisation is active on this web site.
Google will use this information on behalf of the operator of this web site for the purpose of evaluating your use of the web site, compiling reports on web site activity for web site operators and providing them other services relating to web site activity and internet usage.
Some HPS online services use Secure Socket Layer (SSL) encryption technology to enhance data privacy and help prevent loss, misuse or alteration of the information that is provided to us through your use of those systems.
The personal information you submit using Internet services such as e-mail or by filling out a web-based form and submitting it through our web site is not encrypted and may not be secure while it is in transit to us.
HPS is not responsible for the use or misuse of information while it is in transit from your Internet server to ours. If you have any questions about the security of the transmission and storage of information from your server/system to ours, you should read your user manual or contact your Internet service provider. In some cases, HPS uses reputable, external cloud-based systems to manage data collection and, while HPS takes all reasonable measures to limit any data breaches, HPS does not assume responsibility for any personal data breach within these systems.
Social Media & Other Web Sites
Social Media: HPS also provides social media links that enable you to share information with your social networks and to interact with HPS on various social media sites. Your use of these links may result in the collection or sharing of information about you, depending on the social media site used and features enabled. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.
If you post, comment, indicate interest, or share personal information, including photographs, to any public forum, social network, blog, or other such forum, please be aware that any personal information you submit can be read, viewed, collected, or used by other users of these forums, and could be used to contact you, send you unsolicited messages, or for purposes that neither you nor HPS have control over HPS is not responsible for the personal information you choose to submit in these forums.
Other Web Sites: HPS web sites may contain links to other third party sites. We are not responsible for the content and the privacy practices of other web sites and encourage you to take appropriate steps to ensure your Internet activities are safe and secure.
If you have any questions about other sites, you should contact that site’s administrator. HPS does not use persistent cookies, does not track your movements beyond our website, and does not collect information that we are not authorized by law to collect.
Your Rights & Other Ways to Contact Us
Your rights to access your information: As data subjects you may inquire as to the nature of the Personal Data stored or processed about you by any Hammond Power Solutions entity. You will be provided access to your personal data regardless of the location of the data processing and storage.
Hammond Power Solutions will cooperate in providing such access to you either directly or through a local entity. All such requests for access may be sent to:
Hammond Power Solutions
595 Southgate Drive
If your Personal Data is inaccurate or incomplete, you may request that the data be amended.